We respect our clients. Remember that in our store you always have the right to use the warranty (1 year) and a complaint (2 years).

Complaints process

1. Send a complaint when:
   The product is not as described on the store’s website
   The product is damaged or incomplete
2. To whom to send the complaint
   Adres email: shop@hallofieldday.eu
3. What to write in the complaint
   The order number or the first name, last name and email address you provided during the purchase
   Describe specifically why you are advertising the product
4. What guarantees you the complaint process
   Write what is your complaint expectation
   – lowering the price of the product
   – replacement of the product with a product free from defects
   – removal of the product defect
   – refund and pick up the product
5. How long will we consider your complaint
   The time for considering the complaint is 30 days + time to send the product, if necessary
6. Information on the progress of the complaint process
   We will conduct e-mail correspondence. We will use your email address from which you sent us your complaint
7. Who pays for the return of the product
   The costs of return transport are borne by hallofieldday.eu
   We will send you a DHL return address label to your email. Stick it on the package. Please use our mailing label and do not ship your package by other means